Refund and Returns Policy
At Sinvol, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we’re here to help. Our Refund and Returns Policy outline your options for returning or exchanging items purchased through our website.
Returns
You have 23 Days from the date of delivery to return eligible items for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a return, please follow these steps:
- Contact our customer service team at contact@sinvol.com to request a return authorization.
- Pack your item securely in its original packaging, along with any accessories or documentation.
- Ship your return package to the address provided by our customer service team.
Please note that customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within .
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange for an exchange. Similar to returns, the item must be unused, in its original condition, and returned within the specified time frame.
Damaged or Defective Items
In the rare event that your order arrives damaged or defective, please contact us immediately so we can resolve the issue. We may request photos or additional information to facilitate the return process and ensure your satisfaction.
Non-Returnable Items
Certain items are not eligible for return or exchange due to hygiene reasons, customizations, or other restrictions. These items will be clearly marked as non-returnable on our website.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact our customer service team for assistance.
